CAI Use Cases
Here I list areas in many industries where conversational artificial intelligence (CAI) can help. I will fill in details later.
Marketing Funnel
Sales and marketing
Brand advocacy
Industry advice
Company, product, service recommendations
Answer general questions
Guide user in buying
Leads generation
Increase quote volume and conversions, sell products and services
Retrieve status of quote
Customer and Employee Support
On-boarding new customers
On-boarding new employees
Provide payment instructions
Payment collection
Employee support
Customer acquisition and retention
Software training or usage hints
Software feature search/discovery
Product search/discovery
Customer support triage/routing
Customer service/support
Tech support
Reset passwords
Answer questions
Lookup information
Receive incident reports
Service request processing
Check on status of requested service
Cross-selling different products or services
